How to spot phishing attempts

Phishing campaigns for banking services have been on the increase recently. In these cases, fraudsters pretend to be an organization known to the user (CAF, Assurance Maladie or bank). 

When you search for "Anytime"' on your search engine, you may be confronted with fake websites (especially at the top of the results). They often reproduce the entire Anytime interface, so be particularly careful!

How can you be sure you're on the right site?

If you're using a search engine, check that the URL displayed is exactly and save this URL to your favorites

Then use the "Login" button to connect to your account. This is the only way to guarantee a secure connection to your account.

Here are some other precautions you can take to make sure you're on a secure site:

  • Check that the site has "https" security.
  • If you are performing a banking action, make sure that the transaction is protected. A small padlock should be present on the URL line.
  • Always opt for double authentication (a strong authentication method that requires two separate proofs of identity) or SCA (which verifies the customer's identity before confirming a purchase).
  • Install antivirus software to limit the risks.

Identifying phishings

E-mails, SMS, websites... there are many forms of phishing today. These communications appear to be sent by your bank or another well-known organization.
They mainly invite you to : 

  • click on a link, 
  • fill in a form, 
  • communicate your bank details.

Would you like to check that an e-mail has come from Anytime? Just make sure that the end of the sender's e-mail address is "". If in doubt, don't hesitate to contact our teams.

Best practices to adopt now :

  • Never respond to these fraudulent communications
  • Never click on links in dubious messages
  • Never give out your login and password
  • Never give out confidential information
  • Contact us immediately if you have any doubts

Please note that Anytime will never send you a message asking you to provide your login details again.

If this happens, beware: it's probably an attempt at fraud.


What should you do if you think you've been phished?

Here are the first steps to take, whatever form the scam you've identified takes:

  • Change your confidential codes immediately. Choose a strong, unique password for each site.
  • Contact our customer service department as soon as possible, via our Chat for example
  • Close your session and exit your browser completely. You can then log back in with your new password.
  • If you notice any abnormal activity: report it to our teams. We'll get in touch with you to let you know how to proceed.

If you are sure you are a victim of phishing: stop phishing immediately .

The official government website recommends that you keep proof (such as the phishing message received) and file a complaint.
For these steps, you can call on the free assistance of the association France Victimes116 006 (free call and service) 7 days a week, 9am to 7pm.

For more information, please visit the government website dedicated to phishing prevention: https: //


Best practices for securing your online accounts

To minimize the risk of online piracy, there are a number of simple tips you can apply on a daily basis. From managing your passwords with a secure application, to choosing your Internet connection and checking URL addresses, you can find all our tips here.