On November 2, 1,200 customers had their account functionalities blocked following a regulatory update.
To date, all affected accounts have been restored.
If you haven't yet submitted the information you need to update your file, here are the 6 key steps to follow before November 30.
What are the practical steps involved?
Go to the Anytime website, then to the Djingo chat.
If you have never contacted our Customer Service, click on [My account is blocked].
If you have already chatted with our advisors, click on [Customer Service], fill in your e-mail address and answer the security questions, then select [Mea Culpa: 1200 accounts blocked].
Step 1:
Give us your SIREN number (or your RNA number, if you're an association)
Step 2:
If you are not the only partner in your business, we invite you to send us all the information relating to each partner holding at least 25% of the shares (First name, Last name, email, mobile number, nationality, date and place of birth).
Step 3:
Make a transfer to your Anytime IBAN from a deposit account held in a French financial institution, in the name of your company / association / in your own name if you are self-employed.
Step 4:
Provide us with proof of address in color, in PDF format, less than 3 months old, showing your full name and personal address (gas, water, electricity, Internet box, landline telephone bill, current tax notice).
Mobile invoices are not accepted.
Step 5:
Complete the form to find out about your personal situation
Step 6:
Fill in the form to find out more about your business
If your documents are complete and correct, your application will be processed within 24 to 48 hours.
I've already sent in my documents and haven't received a reply...
If you have followed the procedure, please allow 24 to 48 working hours to receive a message from us informing you that your file is in order.
If you haven't received a message yet, we'll get back to you soon! Rest assured that we are doing our utmost. All Anytime teams are currently mobilized to get things back to normal as quickly as possible.
Thank you for your patience.
I'm having trouble using my card...
Unfortunately, the blocking of accounts has had some side-effects, which we are in the process of correcting. In fact, around a hundred customers were affected.
Do you have a problem funding your card? You've been debited from your main account, but the credit on your card doesn't yet appear? This is a display problem. Your money is not lost. Our entire technical team is currently working to resolve this problem and ensure that the credit appears on your card as soon as possible.
We are working hard to get the situation back to normal by Monday November 15.