On November 2, 1,200 of our customers were blocked from using their Anytime account because they had not filled in their personal and professional details as part of a tightening of security and anti-money laundering regulations.
To date, all affected accounts have been restored, but unfortunately some side effects persist. Please be assured that these incidents are taken very seriously, and all our staff are mobilized to restore the situation as quickly as possible.
Having trouble using your card?
Do you have a problem feeding your card? Your main account has been debited, but the credit on your card still doesn't appear?
The money is by no means lost. When your account was blocked, the transfer to your card was not successful. The money is currently on hold and is not visible on your Customer Area. No action is required on your part. Our technical team is mobilized to ensure that the transferred amount appears on your card as soon as possible, or is credited back to your main account.
You haven't received the transfer you were expecting?
The sender of the transfer has informed you that the transfer has been executed?
In all likelihood, if the transfer was scheduled to be credited while your account was blocked, the money will have been returned to the issuer's account.
We are very sorry for this inconvenience. We invite you to contact the issuer of the transfer concerned to :
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that he checks that the transfer has been credited back to his account,
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to initiate the operation again.
You haven't received your credit card payments (Stripe, Sumup, etc.)?
When you collect creditcard transactions, the payment terminal provider processes the transactions and then transfers the funds directly to your account, usually within 3 working days of the transaction date.
For cash-outs that took place shortly before or during the blocking of your Anytime account, it is very likely that the corresponding transfer could not be credited and was returned to your payment terminal provider's account.
We are very sorry for this inconvenience. We invite you to contact your supplier (Stripe, Sumup, Smile&Pay, ...) for :
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restart payment on your account
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re-enter, if necessary, the IBAN of your Anytime account to receive the funds
This is the message that appears on Stripe:
Has your account not been debited? (suppliers, taxes, Urssaf, etc.)
When a creditor announces a forthcoming direct debit on your account, our system confirms that you have sufficient funds, and the money required is then reserved for payment of the direct debit.
During the account blocking period, these reservations could not be made, preventing the direct debit process from being completed.
We're very sorry about this setback. To rectify the situation, we invite you to :
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go to your Anytime Customer Area and check that the status of the direct debit in question is "cancelled".
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contact your supplier, service provider, tax office, Urssaf, ... to ask for the direct debit to be resubmitted or to pay by bank transfer.
To restart a payment, it is sometimes necessary to re-enter the IBAN of your account with the supplier.
Find out more:
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about what happened: https://www.anyti.me/fr/fiches-pratiques/mea-culpa-2/198
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on how to update your account: https://www.anyti.me/fr/fiches-pratiques/comptes-bloques/197