Since January 1, 2023, the one-stop shop has supported entrepreneurs in filing their business formalities. However, due to numerous malfunctions, the system has had to coexist with alternative solutions, offering possible recourse to users faced with these difficulties.
Guichet unique: how does it work?
Business start-up, modification and closure formalities must be carried out via the one-stop shop that replaces the CFE ( Centres de Formalités des Entreprises ).
Business owners can carry out these formalities themselves, or ask an employee (delegate) or any other person (agent) to do so on the company's behalf. To do so, the person acting on behalf of the company must provide a copy of the deed of delegation or mandate when completing the formality on the website.
Once the information and supporting documents have been submitted, you can monitor the progress of your application at any time on the counter, from the dashboard in your personal space.
End of rescue procedure
Since its creation, the one-stop-shop has experienced numerous malfunctions, as shown by the statistics on complaints rates published in January 2025. In response to the anomalies encountered by users, the government introduced a back-up procedure enabling certain formalities to be carried out from former platforms, including infogreffe.fr.
In a news item published in early December 2024, it was announced that the counter was now operational. The emergency procedure therefore came to an end on December 31, 2024.
What to do in the event of malfunctions?
Non-renewal of the back-up procedure does not mean that no solution is offered in the event of a malfunction. For formalities that cannot be carried out on the one-stop-shop site, the company manager or the person representing him/her can use the receipt provided by formalites.entreprises.gouv.fr, dated the day it was issued. Once this difficulty has been resolved, and within 15 days at the latest, the declarant can submit his declaration accompanied by the receipt. The date of filing is the date shown on the document.
PDF forms may be used for certain formalities. These must be accompanied by supporting documents, and sent to the Commercial Court, the Economic Affairs Court or the Judicial Court at the company's head office.
The forms concerned are :
- The form for creating an association registered with the RCS ;
- Form for modifying an association registered with the RCS ;
- Form for deregistration of an association registered with the RCS ;
- Automatic delisting report form ;
- The form for an exceptional transformation.
For any professional encountering difficulties on the one-stop-shop site, technical and regulatory assistance is available free of charge by telephone on 01 56 65 89 98 (INPI Direct customer service is available from 9am to 6pm on working days), in person, online or by e-mail.